Eco Green Carpet Cleaning Reviews

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They don’t provide service in my city

I bought a voucher for a carpet cleaning company. The name is Eco green carpet cleaning. They called me and stated that they dont provide their services in my city. Please refund my money back.

User's recommendation: Refund my money back.

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1 comment
#2088410

Why are you buying a voucher and not calling the business directly?

ID
#3043903 Review #3043903 is a subjective opinion of poster.
Location
Gilbert, Arizona
Preferred solution
Full refund
New Reviewer

Poor service

The fabric becomes temporarily darkened by the fluid used to clean it. As it dries, it returns to its original color. It was only after it dried that I could see that the stains I hired the company to remove had not been removed. They were still there.

User's recommendation: caveat emptor.

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ID
#2630994 Review #2630994 is a subjective opinion of poster.
New Reviewer

This company should go out of business hopefully soon ... terrible customer service and job our carpet doesn't even look like it was never cleaned and they are ridiculously expensive! They're rip off

Eco Green Carpet Cleaning - This company should go out of business hopefully soon ... terrible customer service and job our carpet doesn't even look like it was never cleaned and they are ridiculously expensive! They're rip off
Eco Green Carpet Cleaning - This company should go out of business hopefully soon ... terrible customer service and job our carpet doesn't even look like it was never cleaned and they are ridiculously expensive! They're rip off
Eco Green Carpet Cleaning - This company should go out of business hopefully soon ... terrible customer service and job our carpet doesn't even look like it was never cleaned and they are ridiculously expensive! They're rip off
Complaint on the Carpet cleaning, he barely got through the door and started giving us disclaimers on how he can't guarantee anything, but he was quick to jack up the price and said if we wanted the spot treatment, disinfectant, shampoo and deodorizer that was going to cost $800.00 then he dropped it to $750.00 after all was said and done it ended up costing $700.00 because he could tell we were not satisfied customer

User's recommendation: I would never recommend this company to my worst enemy! They are a rip off!

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ID
#2603646 Review #2603646 is a subjective opinion of poster.
Service
Eco Green Carpet Cleaning Customer Care
Loss
$500
Preferred solution
Price reduction
New Reviewer

Terrible service; results are less than mediocre. Had a couch cleaned and you would never know it. Rug cleaned with same results.

Service was hostile, with introduction of "how are you going to pay" as the first words out of his mouth. Took him 15 minutes to do a couch and rug. Must of just used water as it looks the same after they service was done as it did before. Recommend one never use this service.

User's recommendation: Do not use this service. Save yourself the money and grief.

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ID
#2600889 Review #2600889 is a subjective opinion of poster.
Location
Thousand Oaks, California
Loss
$115
Preferred solution
Full refund

Rip off

got a call from a boiler room outfit, no doubt, and was offered 3 room steam cleanig for $59.95, Press 1 to make an appointment, press 2 to be taken off the list. (as if). I pressed 1 and asked the lady for the name of the company. She hesitated (probably had to look it up) and then told me it was Green Echo Clean. I said I had to talk to hubby and call back and give me a number to call tomorrow. Took her forever and she hesitated at half the numbers. I went online to see about the company and of course here is no Green Echo. I assume this is the outfit she was making calls on. I decided to call and let them know I'd read the reviews and wouldn't be booking a job. Well, guess what? The number she gave me is a scam too. I listened to the same 8 bars of music for almost 20 minutes, interrupted every 90 seconds by "Your call is important to us. Please wait for the next available agent". There is no agent. That was a loop that just plays on and on. Probably the phone number they give out when an angry customer demands the number to call the office and complain. I figured it was some sort of scam. No one steam cleans 3 rooms for 60 bucks. But I wanted to see how big a scam it was. It's a biggie. Apparently they do coupons too. I never look at those. But I was curious to see what kind of phone scam this would be. Biggie.
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ID
#1199207 Review #1199207 is a subjective opinion of poster.
Service
Eco Green Carpet Cleaning Customer Care
Reason of review
Poor customer service

Eco Green Carpet Cleaning Review from Burbank, California

Eco clean green dry carpet care 818-287-****. Receipt from: Carpet Tile & Air Duct Care 800-845-**** I had carpet cleaning by Santos on 6/30/15. First he quoted some ridiculous price (I believe it was around 500) then he said he could do it for 300 cash. He then added that for 400 he would clean the entire house and then come back in 6 months and clean it again. I called the company recently and was told that they were not going to honor what Santos told me. I called again and was told that Santos was willing to come back and clean my carpet for another 150. I have been waiting for the supervisor, Mike, to call me. At this point, it doesn't feel like it will be resolved. This company appears to be dishonest but I am waiting to see if they will do the right thing.
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ID
#759933 Review #759933 is a subjective opinion of poster.
Location
Burbank, California
Reason of review
Poor customer service

NEVER, EVER AGAIN!!!

don't know what city you live in (I live in Orange, CA) but I got the same coupon in a neighborhood booklet. Instead of paying 37.95 for sofa and 33.95 for love seat I ended up paying $200 which was for "basic cleaning" using truck mounted machine. My guy "Gus" (he refused to give me his name but in one of my 7 calls to office I heard the girl call him that) was a fast talker and I too couldn't understand everything he said and when I asked him to repeat he got angry. The office did tell him to complete the job satisfactorily and he got very angry and cursed me in another language (not Spanish or French). He tried to use the steamer for everything and did not use a brush at all in the beginning. All he did was wet my walls and wood floors. I asked him to clean up the water and again he got angry. I mentioned why so much water if the add said dry shampoo. He said the shampoo was powder. He was here for about 31/2 hours and the job is still not satisfactory but I signed, paid, and asked him to leave. I have had other cleaning services and never one as bad as this. He was ill prepared I had to give him a sheet for my sofa cushions. At the end when I told him the cushions needed to be cleaned again as they were the same as before he came. He wanted to charge me more thus another office call. After he hung up he told me I needed to pay him $200 in cash before he cleaned the cushions and that I was wasting his time. That is when I asked him to leave. He then relented cleaned the cushions again and accepted the credit card. He kept telling me that I wasn't honest! and that he wasn't making any money on this job because of all the gas he was using. His machine was connected to my water faucet should I charge him for that? I didn't realize it until I followed him outside. In the past the trucks have their own water tanks. His van did not have a company logo as well. I will never, EVER, USE ECO GREEN AGAIN!!
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ID
#686931 Review #686931 is a subjective opinion of poster.
Location
Orange, California
Cons
  • Unprofessional
Reason of review
technician
Loss
$200
New Reviewer

RIPPED OFF

Living social voucher rip off!! 2500 square foot house did not include 2500 sq feet of carpet, so ***!! Additional $400 in fees by the time they left. I can not believe they can be such *** as who would ever have them come back! Terrible customer service. The carpet looks no different then when they started and the pet odors they guaranteed to get rid of only changed to a new funky smell. They also leaked radiator fluid all over my drive way when the truck broke down and then refused to admit it or do about it. They came back because they forgot something and redid the pet odors area but that did nothing Never ever use this company!!!
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ID
#643647 Review #643647 is a subjective opinion of poster.
Location
Lindstrom, Minnesota
Cons
  • Over all service
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund
New Reviewer

Eco Green making things right

I had a similar experience as some that are listed here. The technician made us uncomfortable and basically told us that our carpets were "covered in urine". They are not. He also told us that our Groupon was basically useless because the cleaning he would do would only bring out the urine smell. He immediately blamed my dog, not knowing that I'm a dog trainer. He only did half of the house, because the upcharge was steep. However, I'm very pleased to say that I received a call from them today apologizing and wanting to make things right. They are sending out a different technician tomorrow who will clean the rest of the house. I'm very impressed!
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ID
#603949 Review #603949 is a subjective opinion of poster.
Reason of review
Bad quality

Eco Clean Green Dry Carpet Care -never will use them again. Total scam. Beware of this company!

Staff - Ben & Zack 1.Late to arrive 2.Unprofessional, bad attitude 3.Did not explain before (what they were going to do) or after care 4.Most of the stains did not go 5.Lack of proper billing, bill not adequately prepared with necessary info 6.Requested cash after bargaining - under the table money collection 7.Ad came on home improvement guide mailer - company does not have name, address 8.Staff was not professionally dressed & Van did not have company logo - looks like they send out an unlicensed vendor 9.Staff felt intimidating & sarcastic 10.Made me to help them move furniture/rugs while not calling partner
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ID
#587410 Review #587410 is a subjective opinion of poster.
Location
Fontana, California
Cons
  • Unprofessional
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund

Bait and Switch 101

Wow! After reading some of these other reviews, I feel fortunate that I was just thoroughly pissed and disgusted and called the whole thing off! Mitch came in with his Magic *** Light AND 30 years of experience and totally tried to jack up the price of the "cleaning." After vainly trying to convince/cajole/wear me down, his last ditch effort was to tell me to "wait until spring" to do the steps and/or to get our tax refund so we would have enough to pay for ALL the "special" treatments that we NEEDED! Clean your own carpets rather than call them...fair warning! P.S....I am NOT another carpet cleaning place! These guys don't need anyone to besmirch them; they do a great job doing it to themselves!!!!
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1 comment
#953645

We will not be using them again. Same thing as above.

Came in with his little black light and informed us that our carpet was "covered in urine". I think not. We had a groupon which we were told was basically useless.

Thoroughly disgusted by the high pressure sales tactics.

ID
#584582 Review #584582 is a subjective opinion of poster.
Cons
  • Pressure for unwanted stuff
Reason of review
Pricing issue
Loss
$79
Preferred solution
Let the company propose a solution

Eco clean green dry carpet care = SCAM

To begin with, the female who answered the phone for the appointment seemed very young and rude and completely clueless for any information. We had a coupon that was sent to us for $37.95 to clean a sofa for first time customers. Needless to say it was a scam. He said he couldn't do it for less than almost $300 because it was so dirty and burbur. He would not be able to use the regular cleaning process. Finally we agreed (my fault... I wanted it clean for Thanksgiving)... at the quote of $250... and he would go down to $197 if we weren't happy. He was about to pack up when we showed him all the dirt left on the sofa and asked that he give it another cleaning. He did. Grudgingly. "It's still wet." "That stain will not come out." Are we happy? No. Does it look better than it did? Yes. Would we hire them again? Absolutely Not. He spoke so quickly and in circles for the first ten minutes of his sales job, we had no idea what he was saying. I did check them out on yelp... but now I see I was looking at another company with a very similar name.
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ID
#560635 Review #560635 is a subjective opinion of poster.
Reason of review
Problems with payment

Stairs Cleaning Review

Overcharged for stairs that weren't cleaned
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ID
#559508 Review #559508 is a subjective opinion of poster.
Location
Rosemount, Minnesota

This company is NOT reputable!! They try to force you to pay a higher price...if you have a coupon,,

I called this company to have my carpet cleaned.. just a small area.. I had a coupon which I told them.. They reassured me I could use it.. When they arrived to do my carpets I gave them my coupon..for the $45.95 coupon amount quoted.. The guy told me that it would be more than that.. He couldn't do the job for less than $150.00,,, He refused to do the service for the amount of the coupon....and he left.. I called the company,, asked to speak to the manager/supervisor.. Never received a returned call.. I phoned AGAIN three days later.. and was told the service tech who came to do "the job" incorrectly told the company my carpet was "black, and stained" and needed more than the $45.00 coupon would cover.. This was a bold face lie.. I suggest using another company.. The manager has still not called me back..
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ID
#556471 Review #556471 is a subjective opinion of poster.
Location
Los Angeles, California

Most unreliable company I ever dealt with

This is the most unreliable company I have ever dealt with in my life. Their customer service is absolutely nonexistent. I have purchased a deal via Living Social website for a 2,500 ft house carpet cleaning service with Eco Green Carpet Cleaning. I have scheduled my appointment with them three weeks in advance; however the day before my appointment the company called me and cancelled their services due to very cold weather. So I rescheduled my appointment two weeks after the initial appointment. I took the time off work that day, moved all the furniture and was waiting for a technician to arrive. However, 30 minutes prior the arrival time I received a phone call notifying me that my appointment was cancelled because the technician did not show up at work that day. I rescheduled my appointment again. I took a half day off work that day and moved the furniture in the house (for the third time!). All that work- just to get an email notification 45 min prior to the scheduled arrival time that my appointment has been rescheduled for afternoon. The story goes on… I absolutely DO NOT recommend anybody doing business with this company unless you have a very flexible schedule and can wait for them to show up (maybe?) at your house at any time convenient to them. They wasted a lot of my time; it cost me a lot of my PTO and money. I hope my review will help people to make a better choice and find better services. DO NOT USE ECO GREEN CARPET CLEANING COMPANY.
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1 comment
#810594

We have no records of anyone calling in upset because we had to reschedule them. Being this is posted on this site ( a non trusted review site) this could be an attack by another cleaning company trying to make us look bad.

We have had only 4 days where we had to reschedule all apts. 2 were with -30 degree below weather and 2 were due to unsafe roads due to snow storms. Yes there are days when we have people out sick, but recently we have not had that. Here at Ecogreen we are working very hard to offer the best customer service possible.

Weather its a attack from another company or someone that is just having a bad day. Please be a normal responsible person and call if you have any concerns instead of trying to boost your self esteem by making a company that works hard look bad.

ID
#484754 Review #484754 is a subjective opinion of poster.
Location
Columbus, Minnesota

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